Frequently Asked Questions

We offer a comprehensive range of technology services including AI transformation, web application and API development, systems architecture, performance and debugging, AI ethics and security, and innovation and R&D. We also provide specialist research services for academic and industry partners working on collaborative innovation programmes.

We work with organisations of all sizes, from ambitious startups to established enterprises and public sector bodies. Our approach is tailored to each client's scale and objectives. Whether you need a focused sprint to build an MVP or a long-term technology partnership, we adapt our delivery model to fit your needs and budget.

Absolutely. We regularly integrate with clients' existing platforms, frameworks, and infrastructure. Our team has deep experience across a wide range of technologies, from legacy PHP and .NET systems to modern cloud-native stacks. We will assess your current environment and recommend the most pragmatic path forward, whether that is building on what you have or migrating to something better.

Yes. We offer flexible support and maintenance agreements that can include bug fixes, security patching, performance monitoring, feature enhancements, and infrastructure management. Many of our clients choose to retain us on a monthly basis after the initial build phase to ensure their systems remain secure, performant, and up to date.

We have delivered projects across a wide range of sectors including energy, financial services, education, healthcare, government, defence, and retail. Our project portfolio spans over 80 engagements, giving us broad domain knowledge. We are particularly strong in regulated industries where compliance, security, and data governance are critical.

Every project begins with a discovery phase where we work closely with you to understand your goals, constraints, and existing systems. We then produce a clear proposal covering scope, timeline, and costs. For larger engagements, we often recommend a paid discovery sprint to validate assumptions and reduce risk before committing to full development.

Project timelines vary depending on complexity and scope. A focused API integration or prototype might take 2-4 weeks, while a full platform build could span 3-6 months. We always provide a realistic timeline upfront and work in iterative sprints so you can see progress and provide feedback throughout the process.

We offer both fixed-price and time-and-materials pricing, depending on the nature of the engagement. Fixed-price works well for clearly scoped deliverables, while time-and-materials is better suited to iterative work where requirements may evolve. We are always transparent about costs and will recommend the model that best protects your investment.

We support both models. Fixed-price contracts give you certainty on budget and are ideal when the scope is well-defined from the outset. Time-and-materials agreements offer more flexibility and are better when you want to iterate or when requirements are expected to change. We will help you choose the right approach based on your project's characteristics.

Yes. Our projects page showcases over 80 completed engagements, and our case studies provide detailed narratives on selected flagship projects. We are also happy to arrange references with previous clients on request, subject to confidentiality agreements.

Our core expertise spans Python, PHP, JavaScript, and TypeScript, with frameworks including Laravel, Django, React, Vue.js, and Node.js. We also work with .NET, Java, and Go where client needs require it. We choose the best tools for each project rather than forcing a single-stack approach, ensuring you get the right technology for your specific requirements.

We are an AWS Consulting Partner and have extensive experience deploying on Amazon Web Services. We also work with Microsoft Azure and Google Cloud Platform when clients have existing commitments to those providers. Our team can advise on the best cloud strategy for your workload, including hybrid and multi-cloud architectures.

AI is central to how we work. We use AI-assisted coding tools to accelerate development, automated testing, and code review. Beyond our own processes, we build AI-powered products like SOSX and Disseminator, and we help clients integrate AI into their own systems through our AI Transformation service.

Yes, legacy modernisation is one of our core strengths. We have delivered numerous projects migrating organisations from outdated platforms to modern, maintainable architectures. Our Legacy Systems service covers assessment, planning, phased migration, and ongoing support to minimise disruption and risk during the transition.

Yes. We use agile practices including sprint planning, daily standups, retrospectives, and continuous delivery. We favour a pragmatic approach to agile rather than rigid adherence to any single framework, adapting our process to suit the project and team. You will always have visibility of progress and the ability to reprioritise as needs change.

We actively welcome research partnerships with universities, industry partners, and public sector organisations. If you have a research challenge or are forming a consortium for a funded programme, get in touch and we will explore how we can contribute. Our research services team can support everything from proposal writing to technical work package delivery.

We participate in international research programmes including ITEA4 and Horizon Europe, as well as UK-specific schemes through Innovate UK and UKRI. We are currently part of the ITEA4 GreenCode project, collaborating with partners across eight countries on sustainable software engineering. Our research projects page provides details of our current and past R&D activities.

Yes. We have direct experience writing successful proposals for Innovate UK, ITEA4, and Horizon Europe programmes. We can support you with proposal development, consortium building, work package scoping, and cost modelling. Whether you need a technical partner or help shaping the application itself, our team can add significant value to your bid.

We have extensive experience working in multi-partner, multi-country research consortiums. Through programmes like ITEA4, we collaborate with universities, research institutes, and companies across Europe. We understand the governance, reporting, and intellectual property frameworks that underpin these partnerships, and we are comfortable operating in complex, distributed project environments.

Yes. Digital Tactics holds Cyber Essentials certification, demonstrating our commitment to baseline cybersecurity standards as defined by the UK National Cyber Security Centre. This certification is renewed annually and covers our internal systems, development practices, and operational security controls.

We take data confidentiality very seriously. All client data is handled in accordance with strict access controls, encrypted at rest and in transit, and stored only in approved environments. Our team members operate under confidentiality agreements, and we implement role-based access to ensure that sensitive information is only available to those who need it.

Yes. We are happy to sign non-disclosure agreements before any discussions involving sensitive business or technical information. We have standard mutual NDA templates available, or we can work with your preferred legal documentation. Confidentiality is a fundamental part of how we operate with all clients and partners.

GDPR compliance is built into our development and operational processes. We implement privacy by design and by default, conduct data protection impact assessments where appropriate, and ensure that all personal data processing has a lawful basis. We can also help clients design their own systems to meet GDPR requirements, including consent management, data subject rights, and breach notification procedures.